Job Description:
- To deliver clerical support in order to process warranty transactions accurately and timeously through the
execution of predefined work objectives as per agreed standard operating procedures
Purpose:
- Contribute to the development of standard operating procedures and guidelines within the area of
accountability - Deliver on agreed performance targets according to set procedures and service level agreements
- Ensure all applicable documentation is accurate, updated and costed correctly
- Execute work in line with governance and compliance processes
- Identify and apply known solutions to operational challenges and escalate unresolved issues
- Monitor claims processed within set time stipulated and finalisation as per policies and procedures
- Plan for and administer processes related to warranty tasks and activities, effectively and
efficiently - Record and report on work activities to provide timely and accurate information for decision making
in area of accountability
Finance:
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce
unnecessary delays in achieving goals of the office
Client:
- Deliver services and/or products that create a culture which aims to meet or exceed customers'
expectations in the business - Deliver work activities effectively to satisfy customers
- Liaise and interact with customers (internal and external) via approved communication channels in
a positive and helpful manner
People:
- Attend learning initiatives to improve work quality and enhance own skills
- Own and live up to company values
Behavioural Competencies:
• Interacts with clients in a respectful, helpful and responsive manner
• Responds to client needs with appropriate level of urgency
• Informs clients timeously of reasons for possible problems, such as unexpected disruptions
• Seeks feedback to develop a clear understanding of client needs and outcomes
• Discusses issues with supervisors and managers related to the quality of product and services and offers ideas /solutions to improve quality
• Improves own skills and competencies with a practical and hands-on approach to learning new things
• Provides on-the job training or guidance to facilitate the adoption of improved ways of work
Qualifications and Experience:
- 1 - 2 years' experience in a similar environment