Dis-Chem Pharmacies has an opportunity available for a Trainee Manager for their Heidelberg Region. You will Learn overall store operations under direction and supervision of a store manager. Performs wide range of retail operational duties under general guidance and support of an experienced individual.
Minimum Requirements…
Essential:
- Grade 12/ Matric
- Minimum of 1 - 2 years’ experience in store retail management disciplines including but limited to stock management, cash, reporting, expense control and customer service
- Computer literate – MS Office
- Willing and able to work retail hours
- Valid driver's license
- Own reliable transport
Advantageous:- Diploma in Financial / Admin or a relevant 3- year Diploma
Job Specification…
Inventory Management:
- Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.
- Ensures efficient stock flow to the sales floor.
- Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required.
Sales Floor & Receiving:
- Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty. Store Manager
- Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
- Assist with goods receiving duties guided by the standard operating procedures.
- Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
- Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.
Sales Targets:
- Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
- Partner with all head of departments to ensure targets are met.
- Support management to ensure promotions are effectively executed.
- Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
- Propose innovative ideas to senior management to increase market share.
- Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty.
Point of Sale Operations and Finance:
- Assist with daily cash-ups and review of the reconciliation’s packs and paperwork.
- Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
- Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
- Support in analyzing and interpreting Financial Income statements.
- Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
- Support management with transaction integrity throughout the store guided by company internal control procedures.
- Support in ensuring the accuracy and completeness of branch transactions.
- Support management to improve cashier service levels and cashier productivity rates.
- Assist with controlling overtime and casual spend.
- Assist with sign off and investigation of run ends daily.
- Support management to disseminate, collate, and report all relevant information between store and department managers.
- Assist in any internal or external audits conducted in store.
Customer Service:
- Assist with addressing customer complaints promptly and regulate both complaints and compliments.
- Assist with the ensuring that customer request system is operational and actioned daily.
- Encourage and report on new loyalty signups continuously.
- Assist with the ensuring of accurate manual processing of points to customer accounts.
- Assist with providing customers with feedback regarding queries and complaints.
HR Process Support:
- Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
- Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
- Assist the store with the delivery of HR policies and system implementations.
- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.
Trainee Programme Adherence:
- Participate and engage in meetings, workshops, and other learning opportunities.
- Assist managers and completing assigned tasks for on the job learning purposes.
- Completion of all required learning programs and assessments to be deemed competent.
- Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.
Competencies
Essential:
- Sound knowledge and understanding of retail store management disciplines with retail admin experience.
- Analyse simple to semi-complex situations, evaluate multiple options, and make informed decisions to achieve
- Follow guidelines, regulations, principles, and standards. Understand business
- complexities.
- Communicates effectively with all types of people, this includes explaining concepts to first time users. Attentive and active listening.
- Able to identify and manage your own emotions and the emotions of others. Conflict management, counselling skills and networking skills. Emotional Intelligence.
- Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.
Special conditions of employment:
- Willing and able to work retail hours
- Local travelling – valid driver’s license and own reliable transport
- South African citizen
- Clear credit and criminal records
Remuneration and benefits:
- Market related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.