Team Leader: Leads Coordinator

Job Purpose
To deliver a supervisory service in order to process and maintain various online portals from leads that are generated in order to achieve leads targets accurately and timeously as per agreed standard operating procedures. Prepare and process relevant documentation to ensure customer has available options to purchase a vehicle.

Minimum Experience

• 2- 3 years experience in a similar environment

Minimum Qualification

• Matric
• Any relevant tertiary qualification would be advantageous

Minimum Requirements

• Understanding of Social Media
• Demonstrated ability to operate a computer including operating systems, MS Office, Internet, email and the application of peripherals such a printer and scanner.

GENERIC JOB OUTPUTS
PROCESS

• Closing sales deal and arrange for vehicle delivery to customer at relevant dealership.
• Coordinate end to end sales process to ensure customer satisfaction.
• Ensure return on investment on different databases used.
• Ensure that relevant databases are updated with relevant information to enable accurate leads management.
• Execute own and team work in line with governance and compliance processes.
• Follow-up and manage current and historic enquiries received via relevant systems within the set time frames.
• Identify and apply known solutions to operational problems within the team environment and escalate unresolved issues.
• Measure response time of leads distributed to relevant stakeholders in order to ensure customers are contacted within the agreed time frames.
• Monitor and report on own and team's transactional activities to provide timely information for decision making in area of accountability.
• Monitor sales activities and escalate non-compliance to the relevant stakeholders.
• Plan, coordinate and deliver own and team activities to ensure that agreed standards and operational objectives are met.
• Stay updated with market trends and technology.

FINANCE

• Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.
• Timely update customers on the progress of application approvals.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Coordinate team activities to meet and exceed customer expectations.
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
• Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution, enhancing the client experience.

PEOPLE

• Act as change agent and provide support to the team throughout the implementation of identified change initiatives.
• Coordinate and participate in learning interventions to establish a learning and growth culture within the team.
• Own and live up to company values.
• Provide training to employees on all relevant systems to ensure compliance with all processes and procedures.
• Work with indirect teams to ensure sales of vehicles.