Team Leader Call Centre Cape Town
The Wright Recruitment
Cape Town Region, Western CapeOn-siteFull-time
Company is in the automotive industry - Electric cars and Motorbikes Sypervise the call centre staff Key Responsibilities Respond to inquiries via phone, email, live chat, or social media Provide accurate information about products and services Resolve customer complaints in a professional and timely manner Escalate complex issues to the relevant departments when necessary Maintain detailed records of customer interactions and transactions Follow up with customers to ensure resolution and satis…