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Support Lead at Lesaka Technologies | Applying

Support Lead

Lesaka Technologies

Johannesburg, GautengOn-siteFull-time

Job purpose The Support Lead is responsible for leading the IT Support function and ensuring consistent delivery of efficient, customer-centric and ITIL-aligned support services. The Support Lead will lead and develop the support team, monitor service performance, manage escalations, identify opportunities for improvement and drive the adoption of self-service, automation and AI-enabled support capabilities. The role is accountable for people leadership, service performance, operational effecti…

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