Specialist: Telesales / Call Centre Sales

Midas is searching for a Telesales :Specialist to join the team in Goodwood. The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.

Requirements:

• Matric
• At least 5 years’ experience as telesales or sales representative in Spares/Motor/Engine parts
• Extensive experience in a telesales/call centre environment dealing with customer needs
• Basic knowledge of the operations of an Internal Combustion Engine
• Technical/Mechanical background- Desirable
• Product Knowledge
• Telephone etiquette and professionalism.
• Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.
• Thorough knowledge of the geographical area of responsibility.
• Should be able to carry out his/her responsibilities with little supervision.
• Be a good planner and time manager.
• Above average negotiator.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner. 
• Ability to work with management effectively and cooperatively
• Honest and show integrity
• Clear criminal record

Key Performance Indicators includes, but not limited to.

• Receive inbound customer sales inquiries
• Provide support and pricing details in response to inbound enquiries
• Identify sales leads and escalate them to external sales staff
• Process sales orders
• Ensure customer satisfaction through great service
• Provide quotations, product, and service information
• Explore new potential markets
• Increase profitability and maintain sales targets
• Promote the features and benefits of the company’s products / services
• Arrange dispatch and administration of products and services sold
• Receive, manage, or escalate customer complaints related to the sale of products and services
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
• Maintain client databases