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Service and Commercial Effectiveness Manager at Virgin Active South Africa Ltd | Applying
Service and Commercial Effectiveness Manager
Virgin Active South Africa Ltd
Cape Town City Centre, Cape Town RegionOn-siteFull-time
The Service & Commercial Effectiveness Manager is a senior leadership role within the Contact Centre , reporting to the Head of Contact Centre and leading a team of Quality professionals. The role is responsible for driving service excellence, member experience, quality assurance, and commercial effectiveness across Sales, Retentions, and Collections. Key Responsibilities Lead the Contact Centre quality strategy to improve customer experience, service standards, and commercial performance. Use …