Senior Contact Center Operations Leader: Growth & Strategy
CNX
Durban, eThekwiniOn-siteFull-timeR14 400–R24 000 p/m (estimated)
Concentrix in Cape Town, a leading BPO, seeks a Snr Operations Director to provide executive leadership across client accounts, drive service excellence, and deliver sustainable growth. You will own P&L, shape strategy, and lead multiple programs with a focus on customer experience and operational efficiency. The role requires deep contact centre experience, a track record of managing large-scale operations, and the ability to lead diverse teams in a fast-paced, client-centric environment. J-18…