Senior BPO Operations Leader – South Africa

Redial BPO, a South Africa-based BPO provider, seeks a dynamic Senior Operations Manager to lead large client programs across international markets. The role focuses on optimizing operations, maintaining client satisfaction, and driving continuous improvement. The candidate will manage a team of Operations Managers, coordinate with QA, IT, and L&D, and ensure full compliance with local labor laws and regulatory standards while delivering on KPIs and profitability targets. J-18808-Ljbffr