Your Purpose...- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The purpose of this role is to execute the national sales strategy in club, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets.
- The role drives performance through strong leadership, structured activity, people and performance plan.
Your Duties and Responsibilities...
Sales Performance & Delivery
- Drive achievement of club sales budgets (net member movement & revenue) across the respective club.
- Translate national strategy into clear, actionable plans Specific to the club need.
- Monitor daily, weekly, and monthly performance and intervene quickly to close gaps.
- Report on key sales performance metrics with plans for intervention to maximise or improve.
Activity & Performance Management
- Ensure consistent activity management within the club (leads, calls, appointments, conversions).
- Hold Sales Consultants accountable to clear KPIs, standards, and routines.
- Implement structured performance coaching plans (targets, reviews, corrective action where required).
- Support clubs through opening lucrative business building opportunities within the relative catchment area of the club.
Coaching, Training & Capability Building
- Coach Sales Consultants to improve sales performance and, executional excellence, through unreasonable hospitality principles
- Drive in-club staff coaching, ensuring training is applied and embedded to the required delivery standard.
- Standardise and scale best-practice sales behaviours in the club.
- Deliver and facilitate structured training programmes in line with sales team need or as directed regionally or nationally.
Recruitment, Talent Retention & HR Practice
- Accountable for recruitment, selection, and onboarding of Sales Consultants who thrive within our performance culture and purpose.
- Build a strong talent pipeline and succession plan for the club
- Drive a sustainable sales team ensuring the retention of successful sales consultants
- Ensure HR practices and processes are consistently applied within the club.
Culture & Leadership
- Build a high-performance, accountable, and disciplined sales culture.
- Reinforce expectations around urgency, professionalism, and execution excellence.
- Align all teams to the Social Wellness / 2nd Space value proposition.
- Ensure the team are fully engaged in our wellness proposition by encouraging product usage.
Member-Centric Growth
- Ensure the sales team drive quality onboarding and early member engagement.
- Monitor and improve retention drivers through better sales behaviours.
- Use member insights to influence long-term value, not just acquisition.
Reporting & Insights
- Provide clear, data-driven reporting on performance, risks, and opportunities.
- Use insights to guide decision-making and prioritise actions.
- Ensure accuracy and discipline in all sales systems and reporting tools.
Our Minimum Requirements...
We can't live without...
- Formal Matric qualification
- 3-4 years’ experience in sales or similar role
- 1–2 years sales management experience proven experience developing and retention of successful sales teams
- Strong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics.
- Strong training and coaching ability
- Excellent communication, interpersonal, and presentation skills
- Proven leadership capability with the ability to inspire, coach, and develop high-performing Sales Consultants
- Data-driven and analytical, with the ability to translate insights into actionable sales actions
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems