Retentions Agent JHB CBD

The Retentions Desk Agent is responsible for engaging with customers who are considering cancelling or leaving products and services. The role focuses on understanding customer needs, resolving concerns, providing suitable solutions, and retaining customers while delivering excellent service. Handle inbound and outbound customer retention calls. Engage with customers who are considering cancelling products or services. Identify the reasons for customer dissatisfaction or cancellation. Resolve c…