Quality Assurance Advisor (UK Financial Service Complaints)
Huntswood
Durban, eThekwiniOn-siteContract
Quality Assurance Advisor - (Open to those on UK Financial Services Complaints based estates only) - Secondment 12 months You will have a positive and enthusiastic approach to Quality Assurance, providing direct feedback to all service agents, ensuring the customer experience exceeds all expectations whilst ensuring regulatory compliance. You will be responsible for monitoring and actively influencing quality performance, making sure that the quality requirements in place are fulfilled, and tha…