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Quality Analyst at Unlisted company | Applying

Quality Analyst

Unlisted company

Cape Town Region, Western CapeOn-siteFull-time

Responsibilities Evaluate and analyze the performance of our customer care team from a quality perspective. Provide insightful analysis, feedback, and recommendations to improve customer service levels. Identify process and agent opportunities to enhance service delivery and exceed customer expectations. Maintain a keen eye for detail to ensure accuracy and compliance with established protocols. Utilize your expertise in fintech fundamentals to support the team's proficiency. Foster effective c…

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