Purpose of position:
The P&C Administrator is responsible for the accurate and timely execution of employee lifecycle administration activities across onboarding, offboarding, and employee changes for both permanent employees and the contingent workforce, including Independent Contractors and Fixed-Term Contractors.
The role supports the delivery of a seamless and professional employee experience by ensuring that all People & Culture transactions are processed in accordance with defined workflows, service level agreements, governance requirements, and payroll cut-off timelines. The incumbent is responsible for maintaining high standards of data integrity, regulatory compliance, and documentation accuracy within SAP SuccessFactors and related systems.
The P&C Administrator operates as part of a centralised People & Culture Administration function, partnering closely with P&C Business Partners, Payroll, line managers, employees, and third-party providers to ensure efficient and compliant processing of employee lifecycle activities.
The role contributes to a Centre of Excellence model by supporting standardisation, process consistency, and continuous improvement initiatives, while ensuring a customer-focused and solutions-oriented service experience.
Main Outputs and Responsibilities for this Position
Employee Lifecycle Administration:
- Process onboarding, offboarding, and employee changes for permanent employees and Independent Contractors.
- Capture and maintain accurate employee data in SAP SuccessFactors.
- Ensure all required documentation is complete prior to processing transactions.
- Validate effective dates and approvals before submission.
- Ensure transactions are processed within agreed SLAs and payroll deadlines.
Onboarding Administration:
- Ensure onboarding records are complete and audit ready.
- Support new hires with onboarding related queries where required.
- Process new hires into SAP SuccessFactors.
- Ensure accurate capturing of personal, employment, and benefits data.
- Ensure new hires are integrated into the payroll system and resolve any related issues with relevant teams.
Offboarding Administration:
- Process terminations, contract ends, and employee exits accurately
- Ensure required documentation and approvals are received
- Coordinate exit documentation and system updates
- Ensure employee is accurately terminated on HR and Payroll systems
- Maintain accurate records of employee exits.
Data Integrity & HRIS Accuracy:
- Ensure accuracy and completeness of employee records in SAP SuccessFactors.
- Perform validation checks on captured information.
- Maintain proper document management and filing practices.
- Identify and escalate data discrepancies or system issues.
- Support data clean-up initiatives where required.
Stakeholder & Employee Query Support:
- Provide administrative support to P&C Business Partners, Payroll, and line managers.
- Respond to employee queries relating to HR administration processes.
- Provide clear guidance on documentation requirements and process steps.
- Collaborate with internal team members to resolve HR-related issues.
- Escalate complex queries to the Team Lead where required.
- Ensure professional and timely communication.
Payroll & Benefits Administration Support:
- Ensure employee data impacting payroll is integrates and is accurately reflected on payroll system.
- Support benefit enrolments, amendments, and terminations.
- Ensure payroll deadlines are adhered to.
- Assist with resolving payroll-related data queries.
- Coordinate with benefit providers where required.
- Support with payroll checks and resolve related queries in collaboration with respective brands/teams.
Governance, Compliance & Continuous Improvement:
- Ensure compliance with internal policies and labour legislation requirements.
- Maintain accurate employee files and audit trails.
- Follow defined SOPs and process controls.
- Identify opportunities to improve administrative efficiency.
- Support audit preparation activities.
Qualifications and Experience Requirements:
Essential:
- Relevant HR, Business Administration, or related qualification (Diploma or Degree).
- Minimum 2–3 years’ experience in HR and Payroll administration.
- Experience working in a structured, high-volume administrative environment.
- Experience capturing and maintaining employee data within an HRIS.
- Working knowledge of South African labour legislation.
- Strong administrative and coordination skills.
Advantageous:
- Experience using SAP SuccessFactors or similar HRIS.
- Exposure to end-to-end employee lifecycle administration processes.
- Working understanding of employee benefits administration processes.
- Experience working within shared services or centralised HR operations.
Competencies & Attributes:
Technical & Professional Competencies:
- SAP SuccessFactors proficiency.
- understanding of HR lifecycle processes.
- Data accuracy and quality management.
- Interpret and process numerical HR and payroll data.
- Knowledge of HR documentation and record keeping requirements.
- Understanding of payroll, deadlines and data dependencies.
- Ability to follow structured workflows and SOPs.
Leadership & Behavioural Competencies:
- Planning and organising.
- Stakeholder communication.
- Customer centricity and service orientation.
- Accountability and reliability.
- Problem-solving.
- Ability to work under pressure and meet deadlines.
- Collaboration and teamwork.
Attributes:
- High attention to detail and accuracy.
- Strong sense of responsibility and ownership.
- Structured and process-driven.
- Service-oriented mindset.
- Ability to manage high volumes of work.
- High integrity when dealing with confidential information.