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Operations Manager Cape Town at Paton Personnel - Johannesburg | Applying
Operations Manager Cape Town
Paton Personnel - Johannesburg
Cape Town Region, Western CapeOn-siteFull-timeR11 520 p/m (estimated)
Dynamic global travel business is seeking a strong Operations Manager to lead a high-volume Customer Support operation and drive performance, people and customer excellence. 6 years' Travel/Contact Centre experience, including 4 years at Operations Manager/Senior Management level, is essential. Expert Amadeus GDS, complex fare rules and global ticketing knowledge required. Strong WFM, forecasting, capacity planning, SLA/KPI and contact centre metrics experience essential. Proven ability to driv…