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Operations Manager - Cape Town at Johannesburg | Applying

Operations Manager - Cape Town

Johannesburg

Gauteng, South AfricaOn-siteFull-time

Job Description Dynamic global travel business is seeking a strong Operations Manager to lead a high-volume Customer Support operation and drive performance, people and customer excellence. 6 years’ Travel/Contact Centre experience, including 4 years at Operations Manager/Senior Management level, is essential. Expert Amadeus GDS, complex fare rules and global ticketing knowledge required. Strong WFM, forecasting, capacity planning, SLA/KPI and contact centre metrics experience essential. Proven…

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