Manager Deli

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

Grade 12 (Matric) – Essential

Relevant Food / Retail / Culinary qualification – Advantageous

3–5 years retail experience within Fresh Foods / Deli

Minimum 2 years supervisory / management experience

Strong knowledge of food safety & hygiene standards

1. Customer Service & Experience

Deliver outstanding customer service through active engagement and visible presence on the floor

Ensure service counters are fully staffed and customer-focused

Manage customer complaints, queries, and special requests professionally

Drive suggestive selling and product knowledge among staff

Maintain high standards of hygiene, presentation, and merchandising

2. Sales & Profitability

Achieve departmental sales, GP, and margin targets

Monitor daily sales performance and implement corrective actions

Control shrinkage, waste, and markdowns

Analyse sales trends and identify growth opportunities

Execute promotions and seasonal plans effectively

3. Operational Excellence

Ensure compliance with Pick n Pay SOPs and food safety standards

Maintain product quality, freshness, and correct rotation (FIFO)

Manage stock ordering, receiving, and inventory levels

Ensure correct pricing, labelling, and legal compliance

Maintain equipment, displays, and back-up area standards

4. Food Safety & Hygiene

Enforce hygiene and sanitation standards

Ensure compliance with HACCP and Health & Safety regulations

Monitor temperature controls and storage practices

Conduct regular quality checks

5. Stock & Waste Management

Manage stock levels to prevent overstocking or stockouts

Minimise waste through effective planning and controls

Conduct stock takes and investigate variances

Implement waste reduction initiatives

6. People Management & Development

Lead, coach, and develop Deli staff

Manage performance through regular feedback

Identify training and development needs

Ensure staffing aligns with trading patterns

Foster a positive and high-performance team culture

7. Financial & Administrative Controls

Manage departmental budgets and expenses

Control labour costs and productivity

Complete required reporting and documentation

Ensure adherence to compliance standards

Key Performance Indicators (KPIs)

Sales growth & achievement vs target

Gross Profit (GP) & margin performance

Waste & shrinkage control

Stock availability & rotation compliance

Food safety & audit compliance

Customer satisfaction & service levels

Staff productivity & engagement

Closing date 20 September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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