Learn to Swim Instructor

In a nutshell (your purpose) …
• To inspire people to live an active life.
• To live and role-model our Values of Always learning, always improving; Inspiring People;
Have fun; and Do the right thing; and to bring to life our People Promise of We are one
team and want our people to always feel they can be themselves. We work hard and we
dream big.
• To be responsible for teaching scheduled swim lessons for children.
• To be responsible for ensuring that all poolside activities are promoted and run effectively.
• To provide a supportive customer experience role, providing personal attention and care
to all customers.
• Create and develop creative and innovative classes following the Virgin Active and STA
swim criteria that also supports the Virgin Active brand.
• To ensure all juniors as assessed regular, retained, and moved through our programme.
• Always be punctual, reliable and adhere to the high standards of organisation required
by the company.
• Attend training courses which will enable you to carry out your role successfully and to
assist with your future career progression.
• To ensure a safe environment is kept at all times for the juniors and that you immediately
report anything you see to the Swim Manager or the MOD as soon as possible.

A day in the life (your duties & responsibilities) …
• Keep abreast of information on all club facilities, programmes, social events, customer
suggestions in order to ensure you are fully aware of what is going on across the club and
can be an important link between members and all other departments.
• To be responsible for ensuring any concerns you have regarding Safeguarding Children &
Vulnerable adults are reported to your Swim Manager.
• To be involved with the Swim Manager to drive occupancy in the department through a
world class timetable offering.
• To assist the Swim Manager to drive the department to achieve set targets, meet objectives
and be commercially successful.
• Working with the Swim Manager to drive retention and Net Growth.
• Have knowledge of and Promote the Family activities products within the club.
• Be proactive, use your initiative and take ownership of situations.
• Maintain a positive, productive working relationship with all other colleagues. Help to create
an environment where all colleagues enjoy themselves whilst at work and make a real
contribution to the success of the club and business as a whole.
• Oversee the smooth running of classes taking place in the pool area, ensuring the classes you
teach consistently meet the Virgin Active world class standards.
• Ensure that all scheduled classes take place and never cancelled, unless in extenuating
circumstances.
• Monitor class attendance by completing class registers accurately.
• Ensure good relations with all class participants.
• Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take
part in activities, programs and events in the Club which are engaging, generate revenue
and promote retention.
• Listen and respond positively to any member concerns and pass on any necessary
information and observations to the Swim Manager who will give feedback within 48 hours of
receipt.
• Ensure that the pool area is safe at all times (for example considering temperature,
equipment, obstacles, number of participants etc.) and if necessary, reinforce pool
regulations with members in order to further maintain their own and others’ safety.
• Be fully aware of all emergency and evacuation procedures and take part in regular training
to maintain up to date knowledge of these procedures.
• Have a thorough understanding of the Virgin Active brand standards and be able to interpret
and deliver them on a daily basis, ensuring the pool areas and equipment are maintained
and presented as laid out in the brand standards.
• Be aware of the importance of membership sales and continually aim to maximise all sales
opportunities within the club.
• Be aware of the importance of member retention and understand your role in influencing
members who are considering leaving the club to stay.
• Be aware of the importance of member satisfaction on club performance, proactively
monitor all sources of member feedback and seek to identify opportunities to improve
member engagement and satisfaction wherever possible.

What we need from you (our minimum requirements) …

We can’t live without…
• A passion and awareness for Swimming and legal requirements.
• Swim South Africa/STA Full Swim Instructor qualification (or recognised equivalent).
• Has great passion and pride in their own work.
• Ability to work from instruction effectively and safely with minimal supervision.
• A flexible attitude to working patterns.
• Demonstration of the Virgin Active Values.
• Drive, passion, and commitment to work within a fast-paced business.
• Strong interpersonal abilities and someone who is approachable to members and other
employees at all times - it is vital that employees in this role have a genuine interest in wanting
to resolve members’ queries and deliver an experience above and beyond our customers’
expectations.
• Excellent Communication Skills.
• A flexible attitude to working patterns with ability to work evenings, weekends and public
holidays as required.
• Clear Police Clearance Check (prior to commencing).