Leadership Development Manager/Trainer
Procera Holdings Proprietary Limited
Mount Edgecombe, eThekwiniOn-siteFull-time
Purpose of the Job : The Contact Centre Leadership Development Manager is responsible for developing, coaching and enhancing the capability of Team Leaders within a regulated debt purchase and collections environment. The role's primary focus is to create high-performing leaders who can effectively manage customer-facing teams, deliver excellent customer outcomes, achieve operational targets and maintain compliance with FCA and company standards. The successful candidate will combine strong lea…