Product Administration - Provide administrative support to the Senior Product Manager and Product Management function.
- Assist with maintaining product-related documentation, records, trackers, and reports.
- Prepare and organise product meeting agendas, supporting documents, and action lists.
- Record meeting notes and track agreed actions and deadlines.
- Follow up with relevant stakeholders on outstanding product-related actions.
- Maintain organised electronic filing systems for product documentation.
- Assist with updating product information, specifications, requirements, and supporting documents.
- Ensure product records are accurate, complete, and up to date.
Product Development Support - Assist with coordinating activities across the product development lifecycle.
- Support the preparation and maintenance of product development plans and project trackers.
- Assist with tracking product development milestones, deadlines, dependencies, and deliverables.
- Follow up with relevant teams on outstanding information and project updates.
- Assist with identifying delays, risks, or outstanding actions and escalate these to the Senior Product Manager.
- Support the coordination of activities between Product, Engineering, Operations, Finance, Marketing, Design, and other relevant departments.
- Assist with preparing information required for product development discussions and decision-making.
Product Research and Analysis - Conduct research on customer needs, market trends, competitor products, and industry developments.
- Assist with collecting and organising customer and stakeholder feedback.
- Compile research findings into summaries, presentations, or reports.
- Assist with analysing product performance information and identifying trends or recurring issues.
- Support the collection of information required for product planning and improvement.
- Assist with researching potential product features, enhancements, and new product opportunities.
- Maintain accurate records of research findings and supporting information.
Product Requirements and Documentation - Assist with preparing and maintaining product requirement documents and supporting specifications.
- Collect information from relevant stakeholders to support the definition of product requirements.
- Assist with documenting product features, user requirements, business requirements, and process requirements.
- Review documentation for completeness, accuracy, and consistency.
- Assist with maintaining version control of product documents.
- Prepare summaries of product requirements for review by the Senior Product Manager and relevant stakeholders.
- Support the documentation of product changes, enhancements, and approved decisions.
Project Coordination and Tracking - Maintain product project plans, trackers, and action registers.
- Monitor progress against agreed timelines and milestones.
- Follow up on outstanding tasks with relevant team members.
- Assist with scheduling product meetings, workshops, and stakeholder sessions.
- Record project updates and maintain accurate status information.
- Assist with preparing progress reports and status updates.
- Escalate significant delays, risks, dependencies, or unresolved issues to the Senior Product Manager.
- Support the coordination of activities required for product testing, readiness, and launch.
Cross-Functional Coordination - Communicate with internal stakeholders to obtain product-related information and updates.
- Assist with coordinating communication between Product, Engineering, Design, Marketing, Operations, Finance, and other relevant teams.
- Support the distribution of product updates, meeting outcomes, and agreed actions.
- Assist with arranging workshops, product reviews, and planning sessions.
- Maintain professional working relationships with internal stakeholders.
- Ensure relevant information is communicated accurately and within required timeframes.
Product Testing and Quality Support - Assist with coordinating product testing activities where required.
- Record product issues, defects, feedback, and improvement opportunities.
- Assist with tracking reported issues through to resolution.
- Support the collection of user feedback during testing and product rollout activities.
- Assist with documenting testing outcomes and outstanding actions.
- Escalate significant product issues to the Senior Product Manager or relevant team.
- Support activities aimed at improving product quality, usability, and customer experience.
Product Launch and Implementation Support - Assist with preparing product launch checklists and supporting documentation.
- Track readiness activities required before product or feature launches.
- Assist with coordinating information required from relevant departments.
- Support the preparation of internal communication and product information.
- Assist with monitoring post-launch feedback and reported issues.
- Maintain records of product launch activities and outcomes.
- Support follow-up activities after product or feature implementation.
Reporting and Administration - Assist with preparing product reports, presentations, and dashboards.
- Update product performance trackers and reporting information.
- Compile information received from different departments into structured reports.
- Assist with monitoring project progress and outstanding deliverables.
- Prepare summaries of product activities, risks, issues, and key actions.
- Maintain accurate records of meetings, decisions, actions, and approvals.
- Assist with general administrative activities within the Product Management function.
Continuous Improvement - Assist with identifying opportunities to improve product processes and administrative activities.
- Collect feedback from stakeholders regarding product processes and customer needs.
- Support the documentation of process improvements and lessons learned.
- Assist with maintaining records of recurring product issues and improvement opportunities.
- Participate in product planning, review, and improvement discussions when required.
Compliance and Governance - Follow company policies, procedures, and operational guidelines.
- Maintain confidentiality when handling business, product, customer, and commercial information.
- Ensure product documentation is stored and managed according to company requirements.
- Follow applicable governance, approval, and documentation processes.
- Escalate potential compliance, process, or data issues to the Senior Product Manager or relevant department.
- Complete assigned activities according to required quality standards.
Learning and Development - Participate in workplace learning and development activities provided through the internship programme.
- Develop practical knowledge of product management, product development, project coordination, and business analysis.
- Learn about the product lifecycle, from research and requirements gathering to development, testing, launch, and continuous improvement.
- Apply guidance and feedback received from the Senior Product Manager and other team members.
- Participate in coaching, training, feedback, and performance discussions.
- Develop practical administrative, analytical, communication, and problem-solving skills.
- Complete assigned learning activities and maintain required internship documentation.
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