Healthcare Contact Centre Leader — Shape Patient Experience

Mediclinic International in South Africa is building a talent pool for an exciting Contact Centre Manager opportunity anticipated to commence in January 2027. The role focuses on shaping a high-performing customer experience environment and ensuring positive patient experiences through effective management of the Contact Centre operations and departments. You will lead 124 Contact Centre staff, mentor teams, and build strong relationships with funders and stakeholders while overseeing SLA J-188…