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Guest Experience Expert - Receptionist - Protea Hotel Fire & Ice! Cape Town at Marriott Hotels Resorts | Applying
Guest Experience Expert - Receptionist - Protea Hotel Fire & Ice! Cape Town
Marriott Hotels Resorts
Cape Town City Centre, Cape Town RegionOn-siteFull-time
Description POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visito…