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Dis-Chem Pharmacies
Dis-Chem Pharmacies has an exciting opportunity available for a Frontshop Lead (Manager) at our new Store of the Future in Ikageng, Potchefstroom in the North West.
As the Frontshop Lead, you will take ownership of the overall profitability, operational performance and customer experience of the store, while ensuring that the Dis-Chem brand values and standards are consistently upheld.
This is an exciting opportunity to play a key leadership role in a new-generation Dis-Chem store, combining exceptional customer service, strong commercial performance, effective people management and innovative retail practices.
Essential:
Grade 12 / Matric
Minimum 5 years’ retail store management experience
Computer literate – MS Office
Strong retail administration and management experience, including receiving, till operations, cash office and customer service
Basic financial knowledge, including GP, mark-up and VAT
Strong analytical, numerical and time-management skills
Excellent communication and interpersonal skills
Willing and able to work retail hours
Advantageous:
Diploma or Advanced Certificate in Management, BCom Degree, Retail Management Diploma or relevant Commercial qualification
Minimum 2 years’ experience with SAP, UNISOLV and/or QlikView
Previous experience with Kronos
Basic IR, management or accounting knowledge
Store Operations & Profitability
Take overall responsibility for store profitability, sales performance and operational efficiency.
Assist with budget preparation and ensure effective management of store expenses and financial objectives.
Analyse financial and operational information to identify trends, opportunities and areas requiring corrective action.
Ensure the store achieves set sales targets across Health, Beauty and FMCG.
Develop and implement strategies to increase customer traffic, market share and profitability.
Monitor local market trends, customer initiatives and competitor activity.
Stock & Inventory Management
Take overall responsibility for store inventory and stock management.
Ensure accurate stock ordering and appropriate stock levels are maintained.
Monitor and manage shrinkage, dormant stock, negative stock and out-of-stock lines.
Oversee stock takes, investigations and reporting.
Ensure physical stock balances with the inventory ledger in SAP.
Monitor goods in transit and ensure adherence to relevant SOPs.
Investigate negative GP values and manual purchases and implement corrective action where required.
Merchandising & Promotions
Ensure all merchandising activities comply with Dis-Chem standards.
Ensure promotional stock, displays, pricing and layouts are implemented correctly and timeously.
Maintain excellent store condition and visual merchandising standards.
Optimise store layout and customer traffic flow to maximise sales and customer satisfaction.
Ensure promotional displays are planned and implemented at least 24 hours before promotions break.
Cash, Banking & Financial Controls
Take complete ownership of store cash resources, daily takings and banking.
Ensure all banking and cash office procedures are accurately followed.
Monitor and investigate tender discrepancies, float discrepancies and transaction variances.
Review daily takings and turnover reconciliations.
Ensure transaction integrity and compliance with internal control procedures.
Monitor cashier service levels, productivity, overtime and casual spend.
Manage price overrides and ensure these are kept to a minimum.
Customer Experience
Create an exceptional customer experience in line with Dis-Chem’s service standards and 7-star hospitality mindset.
Resolve customer queries and complaints promptly and professionally.
Ensure customer requests are actioned daily.
Drive Better Rewards loyalty sign-ups and customer engagement.
Support customers in navigating the wider Dis-Chem ecosystem and services.
Work closely with the Hub Advisor and other departments to ensure customers are seamlessly connected to the right services, including Better Rewards, Clinic, Cover, Dispensary and the Dis-Chem App.
People Management & Leadership
Lead, motivate and develop the store team to achieve operational, financial and customer service objectives.
Provide coaching, mentoring and ongoing support to employees and junior management.
Manage staffing, scheduling, delegation and prioritisation of tasks.
Monitor and manage employee performance and ensure development plans are implemented.
Ensure employees receive appropriate training and provide feedback on training effectiveness.
Manage day-to-day HR administration, including leave, working hours and scheduling.
Take ownership of the Kronos workforce management system, where applicable.
Identify and develop employees with potential for progression into more senior roles.
Promote a positive, accountable and high-performance team culture.
We are looking for a confident and commercially minded retail leader who can take ownership of store performance while putting people and customers at the heart of the operation.
The ideal candidate will demonstrate:
Strong leadership and decision-making ability
A customer-first approach
Commercial and financial acumen
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
The ability to lead, coach and develop a diverse team
A hands-on approach to retail operations
Strong attention to detail and accountability
The ability to embrace innovation and new ways of working
South African Citizen
Clear credit and criminal records
Willing and able to work retail hours
Valid driver’s licence and own reliable transport
Willingness to travel locally when required
Market-related salary
Medical aid
Provident fund
Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVE NOT BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.