Summary:
We are seeking a hands-on and technically capable individual to join our team as an Engineer – Voice/Data/Wireless Services. The successful candidate will be responsible for installing and maintaining voice, data and wireless services in line with company objectives and procedures, delivering a high standard of workmanship and service to Vox customers. This is a field-based role and may be located in any of our regions.
Responsibilities:
- Install and maintain FttH and FttB routers
- Install WiFi access points
- Install and maintain wireless equipment, including Comsol, satellite and Tarana
- Install, configure and support 3CX voice solutions
- Conduct site surveys as required, including the safe use of power tools and ladders when mounting equipment
- Use all testing equipment accurately in the commissioning and maintenance of Vox Telecom products and services
- Manage customer requirements and resolve queries through to completion
- Liaise with other departments to address and resolve queries
- Deliver accurate reports to a consistently high standard
- Communicate effectively at all levels, and work as an active member of the team
- Participate in the National Standby rotation for after-hours customer support
- Work after hours and over weekends when required
Qualifications:
- Matric (Grade 12) or N4 Electronics/IT
- 2 years' experience in VoIP installations and maintenance
- 2 years' experience in data installations and maintenance, including ADSL, MPLS, VPN and firewalls
- 2 years' working knowledge of GSM, VoIP, data and customer service management
- Comfortable working at height, and competent with power tools, ladders and testing equipment
- Valid driver's licence and willingness to travel to customer sites
- Proficiency in Microsoft Word, Excel and Outlook
- Strong communication skills, with the ability to explain technical matters to non-technical customers
- Ability to work independently on site and as part of a wider team
Preferred qualifications:
- IT Certificate
- A+ and N+
- CCNA
- MTCNA
- Previous experience in a telecommunications or internet service provider environment
- Experience with Tarana, Comsol or satellite wireless platforms
If you are a practical, methodical engineer who takes pride in getting a customer connected and keeping them connected, we encourage you to apply for the Engineer – Voice/Data/Wireless Services position. Join our team and take on this opportunity to play a direct part in the service our customers experience every day.