As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.
- Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
- Log and update customer information accurately.
- Investigate and resolve account and product issues.
- Deliver friendly, consistent, and high-quality service.
- Meet response and resolution time targets.
- Follow company policies and service standards.
- Collaborate respectfully with team members and other departments.
- Continuously learn and grow your knowledge of our products and services.
- Matric certificate
- 1 years’ experience as a Customer Service Representative in a Telco environment.
- Strong communication and problem-solving skills
- Familiarity with WhatsApp for Business and webchat platforms
- Basic understanding of retail and Telco account servicing