Customer Solution Centre Agent

Scope of role The candidate will be the primary point of contact within the organization for all customer enquiries, this includes to own and fully resolve enquiries raised by all stakeholders i.e. customers, general public, Ontec partners. To ensure that a systematic, disciplined and analytical problem-solving approach is adopted in order to satisfy agreed company procedures, whilst maintaining the required standards. Requirements Key responsibilities: Provide end-to-end 1st and/or 2nd line su…