Customer Service Manager
Advtech
Sandton, North JohannesburgOn-siteFull-time
Overall Purpose of the Job: The Customer Service Manager is responsible for improving customer service quality, responsiveness, service consistency, and operational accountability across the shared services function supporting 104 schools. The role is accountable for driving tactical service excellence initiatives across Billing, Collections, Cashbook, Procurement and Accounts Payable functions, while personally managing high-risk and sensitive customer escalations involving parents, vendors, p…