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Customer Service Lead at FS Systems Ltd | Applying
Customer Service Lead
FS Systems Ltd
Western Cape, South AfricaOn-siteFull-time
As a Customer Service Lead, your role will focus on managing client interactions, overseeing the ticketing system, and ensuring a seamless experience for our clients. Your Role & Responsibilities Customer Service Management: Efficiently manage the ticketing system to prioritize and resolve customer inquiries promptly. Assign tickets to team members and monitor progress to ensure timely resolution. Liaise with clients to address concerns and provide updates on project timelines. Order Processing…