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Customer Service Agent at SPIDEX EXPRESS PTY LTD | Applying

Customer Service Agent

SPIDEX EXPRESS PTY LTD

Johannesburg, GautengOn-siteFull-time

JOB PURPOSE The Customer Service Agent is responsible for providing professional, efficient and customer-focused support to Spidex Express customers through telephone, email, WhatsApp, chat and other approved communication channels. The position is responsible for assisting customers with parcel enquiries, delivery updates, tracking requests, delivery exceptions, complaints, collections, account-related queries and general courier-service information. The Customer Service Agent must ensure that…

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