Customer Account Consultant
Are you a recent graduate with a Diploma or Degree and some work experience, looking to start your career in a professional call centre environment?As A Call Centre Agent, you will be responsible for managing customer accounts, assisting customers with their accounts and ensuring that payments and account commitments are managed effectively.This is a great opportunity to gain hands-on experience in customer service, communication, account management and collections, while building valuable skills and growing within a dynamic organisation.
Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
Key Responsibilities:
- Customer Engagement: Communicate effectively to obtain relevant information.
- Customer-Centric Approach: Handle interactions with care and professionalism in Collecting arrears and instalments.
- Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.
Competency Requirements:
- Knowledge:
- In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems-( Presence/ CollectSmart)
- Familiarity with relevant legislation (CPA, NCA, NCR etc.)
- Proficiency in Microsoft Office and relevant systems/applications
- Skills:
- Strong telephone etiquette and negotiation abilities
- Effective written and verbal communication
- Conflict management and emotional intelligence
- Business numerical skills and attention to detail
- Behaviours:
- High level of integrity and personal resilience
- Energy, drive, and a customer-oriented mind-set
- Ability to influence others and engage with diversity
Minimum Qualification: Matric certificate and a Diploma/ Degree in customer service, business communication, or a related field.
1 year + work experience