CRM Development Manager | Technology

Build the Salesforce platform that powers Africa's most loved Merchant Operating Platform.

🏢 Business Unit: Technology
👤 Reports to: Head of CRM

Why This Role Matters

Every merchant onboarded, every customer interaction and every commercial opportunity depends on a CRM platform that is secure, scalable and built for growth. As CRM Development Manager, you will lead the technical delivery of Salesforce solutions that enable merchant onboarding, servicing and commercial excellence across the Merchant Division.

You will oversee CRM solution design, development, integrations and engineering standards while building a high-performing Salesforce development team. From custom development and API integrations to release governance and platform optimisation, you will ensure our CRM ecosystem remains reliable, secure and ready to support Lesaka's continued growth.

About Lesaka

Lesaka is a fintech company on a mission to digitise commerce in Africa. We are listed on NASDAQ (LSAK) and the JSE (LSK) and serve merchants, consumers and enterprises across the continent. From spaza shops and taxi ranks to restaurants and city traders, our products power the small exchanges and the big steps of African commerce.

One platform. Many products. One ambition: to be the most loved Merchant Operating Platform in Africa.

How We Operate

Our strategy starts from a simple operating truth. Exceptional customer experiences come from exceptional staff experiences. We balance four pillars across everything we do:

• Customer Experience
• Staff Happiness
• Cost Discipline
• Risk Control

Each one amplifies the others when properly aligned. We have organised around one merchant journey with clear execution and accountability.

Our North Star

Deliver exceptional experiences to our customers and our staff.

We measure ourselves against CHAP (Customer Happiness), SHAP (Staff Happiness), Cost-to-Serve Efficiency and Regulatory Impact.

Happy customers. Happy staff. Disciplined cost. Controlled risk.

The Role

You will lead the design, development and technical delivery of Salesforce CRM solutions across the Merchant Division, ensuring scalable, secure and high-performing configurations, customisations and integrations that support merchant onboarding, servicing and commercial operations.

Working closely with Product, Architecture, Sales, Operations, Marketing and Data teams, you will establish engineering standards, oversee technical delivery and ensure Salesforce remains a strategic business platform capable of supporting Lesaka's growth.

The role contributes directly to Customer Experience through seamless merchant journeys, Cost Discipline through reusable engineering and platform optimisation, and Risk Control through secure development practices, data governance and technical quality.

You will lead a team of seven CRM developers responsible for delivering enterprise Salesforce capabilities.

What You'll Own

⚙️ CRM Solution Design & Development Delivery

• Design and deliver Salesforce CRM solutions through configuration and custom development.
• Translate business requirements into scalable technical designs.
• Lead the software development lifecycle including build, code reviews and testing readiness.
• Ensure adherence to enterprise architecture and development standards.
• Partner with Product and QA teams to deliver high-quality CRM solutions.

🔗 CRM Integration & Data Flow Enablement

• Design and implement integrations between Salesforce and enterprise platforms including KYC, billing and data services.
• Ensure reliable and high-performing real-time and batch integrations.
• Monitor integration performance and resolve failures.
• Collaborate with Architecture on enterprise integration standards.
• Maintain data consistency across connected systems.

📊 CRM Data Governance & Platform Management

• Define and enforce Salesforce security models including profiles, permission sets, role hierarchies and sharing rules.
• Manage KYC data processes including verification workflows, document management and audit readiness.
• Maintain the integrity of merchant, MID and TID data throughout the platform lifecycle.
• Build automated data quality controls and reconciliation processes.
• Deliver trusted CRM reporting, dashboards and business insights across Sales, Operations, Finance, Risk and Compliance.

🚀 Quality, Standards & Platform Optimisation

• Establish Salesforce development standards, coding frameworks and design patterns.
• Ensure production releases are governed through DevOps processes.
• Conduct architecture, code quality and security reviews.
• Manage technical debt and platform optimisation initiatives.
• Maintain technical documentation, architecture artefacts and audit evidence.

👥 Engineering Team Leadership & Capability

• Lead and develop a high-performing Salesforce engineering team.
• Allocate work and manage delivery capacity.
• Coach, mentor and develop technical capability.
• Reduce dependency on external contractors through internal capability development.
• Foster a collaborative engineering culture focused on continuous improvement.

What You'll Bring

You enjoy building enterprise platforms that make complex business processes feel effortless. You combine deep Salesforce technical expertise with strong engineering leadership, enabling teams to deliver secure, scalable and high-quality CRM solutions that create measurable business value.

• Extensive Salesforce development experience using Apex, Lightning Web Components and APIs.
• Strong understanding of CRM solution architecture and enterprise integration patterns.
• Experience leading technical delivery across complex CRM implementations.
• Knowledge of CI/CD, DevOps and secure software development practices.
• Experience with CRM data governance, platform security and technical quality assurance.
• Strong understanding of enterprise engineering standards and technical debt management.

How You'll Show Up

• Analytical. You translate complex business problems into elegant technical solutions.
• Results Focused. You deliver quality solutions that create measurable business value.
• Structured. You establish disciplined engineering practices and technical governance.
• Collaborative. You build strong partnerships across Product, Architecture and Engineering teams.
• Innovative. You continuously improve the Salesforce platform and engineering capability.
• People Developer. You build high-performing technical teams that thrive.

Experience & Qualifications

Experience

• Six to eight years' experience in Salesforce or CRM development.
• Minimum three years in a technical leadership role.
• Proven experience developing Salesforce solutions using Apex, Lightning Web Components and APIs.
• Strong background in CRM solution architecture, enterprise integrations and middleware.
• Experience with CI/CD, DevOps, secure development and release management.
• Knowledge of CRM data governance, platform security and engineering standards.

Qualifications & Certifications

• Bachelor's degree in Information Technology, Computer Science or a related discipline (advantageous).
• Salesforce certifications (relevant to the platform and development).
• Agile or Scrum certification (advantageous).
• DevOps or CI/CD certification (advantageous).
• API or Integration platform certification (advantageous).

Ready to Build With Us?

If building enterprise Salesforce solutions that power the future of African commerce is the kind of work you want to be part of, we want to hear from you.

Apply now or share this opportunity with someone exceptional.

For any queries, please contact Zeenat Paruk