Client Engagement Consultant

This role serves as one of the primary points of contact for PPS members and associated stakeholders, reporting directly to the Team Manager: Member Services. This role is instrumental in shaping the member experience by providing personalised, knowledgeable, and efficient service across multiple channels within an omnichannel contact centre environment. The consultant is expected to take ownership of each engagement, ensuring members receive accurate information, timely resolutions, and a leve…