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Client Care Manager (Pretoria - MONTANA) at Unlisted company | Applying
Client Care Manager (Pretoria - MONTANA)
Unlisted company
Gauteng, South AfricaOn-siteFull-time
Key Responsibilities Lead, manage, and motivate the customer care team to achieve performance targets Monitor service levels and ensure delivery against SLAs and KPIs Handle escalated customer queries and ensure timely resolution Analyse customer trends and provide reporting on team performance and service metrics Collaborate with internal departments to enhance customer experience and processes Implement and improve customer service workflows and best practices Conduct performance reviews, coa…