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Client Care Manager (Pretoria - MONTANA) at Unlisted company | Applying

Client Care Manager (Pretoria - MONTANA)

Unlisted company

Mamelodi, PretoriaOn-siteFull-time

Key ResponsibilitiesLead, manage, and motivate the customer care team to achieve performance targetsMonitor service levels and ensure delivery against SLAs and KPIsHandle escalated customer queries and ensure timely resolutionAnalyse customer trends and provide reporting on team performance and service metricsCollaborate with internal departments to enhance customer experience and processesImplement and improve customer service workflows and best practicesConduct performance reviews, coaching, …

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