Cellular Consultant 2IC

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

1. Maximise the profitability of the Business Unit by achieving individual contracts targets.
2. Promote contract products to customers in order to maximise the value and profitability of the Business Unit
3. Action the contracts applications process in line with required process
4. Deal with customers in a customer centric manner
5. Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven

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