Call Centre Head
I Grow Wealth Investments
Durbanville, Cape Town City CentreOn-siteFull-timeR360 000–R600 000 p/a (estimated)
Minimum requirements (Advantageous): National Diploma or Degree in Business Administration, Communications, Sales/Marketing, or a related field. Minimum 5 years' experience in a call/contact centre environment, with at least 2 years in a supervisory or management role. Proven track record of managing a team of call centre/contact centre agents. Experience setting and managing KPIs, including conversion, response time and call quality. Experience within property, real estate or a fast-paced sale…