Call Centre Agent – Tier 1

Key Responsibilities: Serve as the initial point of contact for clients, addressing inquiries related to internet connectivity, routers, and general service issues. Conduct systematic first-line troubleshooting to diagnose and resolve technical problems. Accurately log and document all client interactions and troubleshooting steps within our ticketing system. Provide clear, professional, and empathetic communication to clients, ensuring a positive support experience. Collaborate with Tier 2 age…