Business Operations Officer – Domestic Settlement Services - Fixed-term Contract (12 months) - Gauteng, Gauteng

The purpose of this position is to ensure the provisioning of effective and efficient payment and settlement services. JOB DESCRIPTION Provide support to participants and clearing and settlement operators through various mediums or communication channels. Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards. Compile operational and performance reports (internal and external) and customer support engagement reports. Analyse data and insi…