Personalise the ads that keep this site free? How we use data
Loading job…
AU Customer Experience Execution Lead at Unlisted company | Applying
AU Customer Experience Execution Lead
Unlisted company
Western Cape, South AfricaOn-siteFull-timeR300 000 p/a (estimated)
You’ll take ownership of complex CX queries, technical escalations and operational challenges while providing expert guidance to the wider customer service team. Responsibilities will include: Acting as the SME for complex customer queries and system escalations Supporting inbound calls, emails and chat during busy periods Handling customer complaints and escalations professionally Monitoring CX activity, service levels and performance metrics Identifying process and customer journey improvemen…