AU Customer Experience Execution Lead
Unlisted company
Stellenbosch, Cape WinelandsOn-siteFull-timeR300 000 p/a (estimated)
Youll take ownership of complex CX queries, technical escalations and operational challenges while providing expert guidance to the wider customer service team. Responsibilities will include: Acting as the SME for complex customer queries and system escalations Supporting inbound calls, emails and chat during busy periods Handling customer complaints and escalations professionally Monitoring CX activity, service levels and performance metrics Identifying process and customer journey improvement…