Assistant Lodge Manager
Unlisted company
Grahamstown, MakanaOn-siteFull-time
Key Performance Areas: Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests. Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required. Support the Lodge Manager in overseeing the daily service operations of the lodge team. Maintain, uphold, and enhance the lodges service standards across all departments. Assume responsibility for the effective supervision and manag…