Purpose of Position: Motus IT Applications Service Desk is currently looking for a permanent ASD Support Consultant- Accounts & Vehicles
Brief Role Summary:
This role’s core function is the support business regarding Accounts and VM functionality within the IMS/DMS.
Knowledge transfer to team members.
Key Areas of Responsibility:
Overall – Daily, Weekly and Monthly:
- Importer Management System (IMS) system support to customers
- Dealer Management System (DMS) system support to customers
- Daily time management and call resolutions
- Regular management feedback on all areas of work
- Be alert to logs and escalate same problem tickets timeously
- Customer support via telephone
- Responsible for follow up on ageing tickets
- Professional Customer Relation Phone Etiquette always
- Follow policies and procedures in place by management
- Escalation and re-allocation of tickets to other departments via team leader
- Escalation of tickets to vendors via team leader
- Should be able to work under pressure according to deadlines
- Promote team culture
Other:
- Month end Support cell phone (Sat)
- After hours support when required during the week / weekends
Qualifications and experience required
- Matric & IT related Degree/Diploma
- 3 years’ experience on DMS applications mandatory (Drive, Drive IA, Evolve, Rev8)
- 3 years’ experience in the Motor Industry trade and dealership in the Accounts and VM field would be beneficial
- Strong analytical, problem solving and critical thinking skills
- Strong in Excel
- Understanding and experience in working on a support desk platform
Key Skills and Attributes required:
- Be able to work in a team and communicate efficiently with team members, team leaders, management and business users
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Highly organized and detail-orientated
- Ability to work in a complex multi-faceted and fast paced organization
- Ability to work well under pressure
Please consider your application unsuccessful should you not hear from us within Two weeks of closing date.