Overall Purpose of the Job:
The Collections Controller, part of the Accounts Receivable team, for Advtech Group Schools Division, is focussed on collecting debts from parents/ account payers. Responsibilities include locating and contacting debtors to enquire about their payment status, planning and implementing a course of action to recover overdue accounts and tracking of outstanding debt.
Responsibilities for this Position:
Debt Management System Interface:
- Call Account payers/ parents, at the beginning of the year, to agree on payment particulars viz monthly, per term or once off. Capture payment agreement on the Excalibur Debt Management system
- Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment agreement reached
- Update the system, as required, when account payers/ parents information or contact details have changed
Debt Collection:
- Monitor accounts on the system, each month, to manage outstanding debts.
- Work according to a call schedule
- Locate and call the account payers/ parents, whose accounts are in arrears, to discuss the outstanding debt in accordance with the agreed daily schedule
- Arrange for payments to be made, negotiating debt recovery including payoff deadlines or payment plans
- Follow up with account payers/ parents via Excalibur Debt Management system, Customer Service Tracking System to confirm payment arrangements made
- Monitor and manage all Broken Payment arrangement as per Excalibur Debt Management system within set target time frame
Tracking of Outstanding Debt:
- Call all account inclusive of overdue accounts and negotiate payment arrangements, updating the system as necessary
- Follow up on outstanding payments, checking for payment within 5 days
- Follow up on payments not honoured within set target time frame
- Place business hold on accounts that are not paid in consultation with Management
Education:
- Grade 12 / National Senior Certificate. NQF level 4
Experience:
- 3 years’ Experience as a Collections Agent/ Controller
- At least 1 year in a Shared Service environment