Direct Reporting Line:Head Academic
Emeris consolidates resources and expertise from
IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.
Emeris Durban North has a vacancy for an Academic Support Co-Ordinator.
Duties and Responsibilities:
Academic Department Administrative Support
- Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
- Compiles, manages and distributes academic reports as required by the campus Academic School/s.
- Captures student notes in the academic system as and when required.
- Collaborates with other members of the Academic team (and other departments where applicable) to prepare for, and meet the requirements of the campus PULSE and Groups Internal Audits.
- Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
- Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
- Attends the Academic department meetings and records minutes at these meetings when required.
- Assists with student disciplinary hearings as and when required.
- Meets project deadlines as determined by the National office and/or the Head: Academic
Independent Contractor (Lecturer) Administration Management
- Responsible for the day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
- Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
- Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
- Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
- Manages lecturing loads by way of module allocations i.e. Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
- Proactively monitors the Direct Academic Student Engagement (DASE) tracker and reports any Lecturers nearing the maximum permissible hourly allocation to the Head: Academic and relevant Programme Manager/s immediately to ensure that the hours are managed carefully thereafter and not exceeded.
- Manages and notifies the relevant lecturers of any changes that may affect their designated programmes.
- Collaborates with the relevant parties (Head: Academic, Head of Faculty and the People and Culture Consultant to advertise campus Lecturer vacancies.
- Provides first line screening support of Lecturer applications and sets up interviews for shortlisted candidates.
- Attends mock lectures where required as part of the candidate screening process.
- Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the People and Culture Consultant the details to draw up the relevant Independent Contractor Agreements and related Annexures.
- Collaborates with the People and Culture Consultant on the Lecturer appointment process to ensure that the process is streamlined and all audit and policy/process requirements are met prior to any Independent Contractor Agreements being issued or work being offered or carried out.
- Provides the People and Culture Consultant with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
- First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
- Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved and any queries are resolved before the timesheet cut off date.
- Works with the Academic Department in driving lecturer evaluations.
- Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set up the relevant Emeris Connect email addresses and account details timeously.
- Ensures that all new Lecturers are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
Campus Synergy and General
- Assists the Academic department with the co-ordination of academic workshops when required.
- Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
- Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
- Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
- Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
- Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.
Competencies Required:
- Advanced administrative and organisational skills
- Computer and system proficiency
- Problem solving skills
- Advanced communication
- Time management & prioritisation skills
- Best suited to a friendly, organised and methodical person who works accurately and is able to handle pressure.
Qualification Requirements:
- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed at the company will also be considered for the role.
- Advanced Diploma or Degree (NQF Level 7) advantageous.
Experience Requirements:
- Minimum of two years administrative experience, ideally within a tertiary academic environment.
Working Hours:
- Monday to Friday: 08:00 -17:00
Salary:
- Competitive salary commensurate with experience.
Benefits:
- Lifelong learning opportunities through LinkedIn Learning subscriptions.
- Staff and family discounts on educational programs within our brand portfolio.
- Incentive bonus structure based on performance and achievement of goals.
- Birthday vouchers to celebrate your special day.
- Competitive annual leave allowance for well-deserved time off and rejuvenation.
Application Response:
- Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews
Technical Support:
Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.